Logo - Highline Community College Instructional Computing
 

 

 

FAQ
(Frequently Asked Questions)

Welcome to Instructional Computing at Highline Community College. IC staff provide access to and support for instructional computing use by all students, faculty, and staff. Answers to our most frequently asked questions are listed below. Please also see the Instructional Computing Policies and Procedures for detailed information on IC rules and regulations, and IC Help for technical support.

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WHAT ARE THE OPEN LAB HOURS AND LOCATIONS?

Instructional Computing Center (Building 30)

Fall, Winter, and Spring Quarters Summer Quarter
Monday-Thursday 6:45am-10:15pm Monday-Thursday 6:45am-10:15pm
Friday 6:45am-4:45pm Friday CLOSED
Saturday 7:45am-3:45pm Saturday CLOSED
Sunday 2:45pm-10:15pm Sunday 2:45pm-10:15pm
       

Higher Education Center (Building 29)

Fall, Winter, and Spring Quarters Summer Quarter
Monday-Thursday 8:00am-8:00pm Monday-Thursday 8:00am-8:00pm
Friday CLOSED Friday CLOSED
Saturday CLOSED Saturday CLOSED
Sunday CLOSED Sunday CLOSED
       

For building locations please check the campus map page.

HOW CAN I GET ACCESS TO IC LABS?

Any currently enrolled student with a valid Highline ID card is eligible to purchase access to Instructional Computing facilities by paying the Instructional Technology Fee (CF fee). All students in online or hybrid classes, or in classes which teach regularly in IC facilities are automtaically assessed the Instructional Technology fee. Access will be granted via login with the student's myHCC login. CWU-Des Moines students have access to labs through their CWU tech fee. Students are required to activate their account before being able to log in. Activation may be done at https://myinfo.highline.edu or at a the activation kiosks available in Buildings 29 and 30. Students are also required, on request, to show proof of identity in the form of a current valid HCC or CWU ID card. IC labs are open to all Faculty and Staff with a valid staff ID card.

HOW MUCH IS THE INSTRUCTIONAL COMPUTING USE FEE?

The Instructional Computing Use Fee (CF) currently costs $37.70 and is good for the duration of the current quarter. If you are registered for multiple classes taught in IC facilities or Highline Online courses, you will pay no more than 2 CF fees per quarter.

HOW DO I GET MY USERNAME AND PASSWORD?

Students are required to activate their myHCC account before being able to log in. Activation may be done at https://myinfo.highline.edu or at a the activation kiosks available in Buildings 29 and 30. You will set your username and password at that time. You may find further information on IC usernames and passwords and detailed instructions for activating your account at the IC help desk or at the passwords page.

If you are not registered for any classes scheduled in IC facilities and would like to pay the CF fee separately, you may do so at the Cashier’s Office in Bldg 6. If you register for a class or pay the fee after the start of the quarter, your account will be created and may be activated the following morning.

WHAT SUPPORT IS PROVIDED IN IC LABS?

The lab assistants at the IC Help Desk are available to help troubleshoot our hardware, software problems, or printing problems as well as provide limited application support. If you have questions about a particular software feature or procedure, please check the application's on-line help first. Limited application assistance is available at the Help Desk, but due to the sheer number of programs available in the labs, we won't always know the answer to your questions on a particular application. If you have questions about your class assignments, please ask your instructor. Tutoring services are available from the Tutoring Center in Building 26.

HOW MANY PAGES CAN I PRINT OUT IN IC LABS?

Each active student is granted a $10 printing allowance per quarter. Students who pay the Instructional Technology fee, including CWU, Kaplan, and Heritage students, are granted an additional $10. The number of pages depends on what you print.  More details are available in the Student Printing section of the Helpdesk site.

CAN I INSTALL OR RUN MY OWN SOFTWARE IN IC LABS?

No, sorry. Personal applications, including but not limited to games, file-sharing, and communications software, are not to be installed or run in the labs. If additional software is required for a class, your instructor must make an official request to IC staff to have it installed. Violations may result in suspension of your IC account and privileges.

ARE THERE OTHER COMPUTERS AVAILABLE ON CAMPUS?

There are public access stations available in the Library (Building 25) for Internet and Research use only. For building location please check the campus map page.

WHERE CAN I SAVE MY FILES?

All students are given 100MB of storage, available through My Documents on lab machines. In addition, IC Staff recommend that students invest in a USB Flash Drive to store their files.

WHERE CAN I USE A COPY MACHINE?

Currently there are only copy machines available for student use in the Library.

WHERE CAN I USE A PHONE?

There are on-campus phones in the south corridor on each floor, and in the north corridor on the second floor. A red emergency phone is available outside in the building courtyard.

MAY I BRING FOOD OR DRINKS TO IC LABS?

Food must be consumed in the lobby or corridors, it is not allowed in the labs or classrooms. Drinks may be taken into labs in closed containers with spill-proof lids only.

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If your question was not answered here, please email us at helpdesk@highline.edu, or give us a call at 206/592-4357.

 
 
Last Updated: January 20, 2011 9:11 AM
2400 S. 240th St., MS 30-1, Des Moines, WA 98198 | 206.870.4880 | helpdesk@highline.edu