(Frequently Asked Questions)
Welcome to Instructional Computing
at Highline Community College. IC staff provide access to and support
for instructional computing use by all students, faculty, and staff.
Answers to our most frequently asked questions are listed below.
Please also see the Instructional Computing Policies and Procedures
for detailed information on IC rules and regulations, and IC Help
for technical support.
WHAT ARE THE
OPEN LAB HOURS AND LOCATIONS?
Instructional Computing Center (Building 30)
and Spring Quarters
Higher Education Center (Building 29)
and Spring Quarters
For building locations please check the campus
HOW CAN I GET
ACCESS TO IC LABS?
Any currently enrolled student with a valid
Highline ID card is eligible to purchase
access to Instructional Computing facilities by paying the Instructional
Technology Fee (CF fee). All students in online or hybrid classes, or in classes which teach regularly in IC facilities are automtaically assessed the Instructional Technology fee. Access will be granted via login with the student's myHCC login.
CWU-Des Moines students have access to labs through their CWU tech
fee. Students are required to activate their account before being
able to log in. Activation may be done at https://myinfo.highline.edu or
at a the activation kiosks available in Buildings 29 and 30. Students
are also required, on request, to show proof of identity in the
form of a current valid HCC or CWU ID card. IC labs are open
to all Faculty and Staff with a valid staff ID card.
IS THE INSTRUCTIONAL COMPUTING USE FEE?
The Instructional Computing Use Fee
(CF) currently costs $37.70 and is good for the duration of the
current quarter. If you are registered for multiple classes taught
in IC facilities or Highline Online courses, you will pay no
more than 2 CF fees per quarter.
HOW DO I GET
MY USERNAME AND PASSWORD?
Students are required to activate
their myHCC account before being able to log in. Activation may be
done at https://myinfo.highline.edu or
at a the activation kiosks available in Buildings 29 and 30. You will set your username and
password at that time. You may find further information
on IC usernames and passwords and detailed instructions for activating
your account at the IC help desk or at the passwords
If you are not registered for any classes
scheduled in IC facilities and would like to pay the CF fee separately,
you may do so at the Cashier’s Office in Bldg 6. If you register
for a class or pay the fee after the start of the quarter, your
account will be created and may be activated the following morning.
SUPPORT IS PROVIDED IN IC LABS?
The lab assistants at the
IC Help Desk are available to help troubleshoot our hardware, software
problems, or printing problems as well as provide limited application
support. If you have questions about a particular software feature
or procedure, please check the application's on-line help first.
Limited application assistance is available at the Help Desk, but
due to the sheer number of programs available in the labs, we won't
always know the answer to your questions on a particular application.
If you have questions about your class assignments, please ask
your instructor. Tutoring services are available from the Tutoring
Center in Building 26.
MANY PAGES CAN I PRINT OUT IN IC LABS?
Each active student is
granted a $10 printing allowance per quarter. Students who pay the
Instructional Technology fee, including CWU, Kaplan, and Heritage
students, are granted an additional $10. The number of pages depends
on what you print. More details are available in the
section of the Helpdesk site.
I INSTALL OR RUN MY OWN SOFTWARE IN IC LABS?
No, sorry. Personal applications, including
but not limited to games, file-sharing, and communications software,
are not to be installed or run in the labs. If additional software
is required for a class, your instructor must make an official
request to IC staff to have it installed. Violations may result
in suspension of your IC account and privileges.
ARE THERE OTHER
COMPUTERS AVAILABLE ON CAMPUS?
There are public access stations
available in the Library (Building 25) for Internet and Research
use only. For building location please check the campus
WHERE CAN I SAVE MY FILES?
All students are given 100MB of storage, available through My Documents on lab machines. In addition, IC Staff recommend that students
invest in a USB Flash Drive to store their files.
I USE A COPY MACHINE?
Currently there are only copy machines available
for student use in the Library.
WHERE CAN I USE
There are on-campus phones in the south corridor on each floor,
and in the north corridor on the second floor. A red emergency phone is available outside in the building courtyard.
MAY I BRING FOOD OR
DRINKS TO IC LABS?
Food must be consumed
in the lobby or corridors, it is not allowed in the labs or classrooms.
Drinks may be taken into labs in closed containers with spill-proof
If your question was not answered here, please
email us at firstname.lastname@example.org,
or give us a call at 206/592-4357.