Interactive Mathematics

Academic Online Math Technical Support

Please note that these instructions are only for the Interactive Math software used in Math 111. If you are taking another online math class, please log in to http://asalgebra.platoweb.com.

If you are experiencing technical difficulty with the Academic Online client, please check the Highline-specific information on this page to see if it answers your question. Next, try the Academic Systems Support site. If you are getting a specific error message, you may search for solutions in the Academic Systems Knowledgebase. If you are not able to resolve your question at either site, please contact the ICC help desk by sending email to ichelp@highline.edu or by calling 206/870-4880.

Technical Requirements for Academic Online
Before installing, please make sure your computer and network connection meet the technical requirements for running Academic Online.

Installing your Academic Online Client
If you need assistance installing your Academic Online client software, please follow these Install Instructions.

Logging on and Starting a Lesson
Once your client and patch are installed, if you need help getting started, please see Logging on and Running a Lesson.

"User Already Logged On"
When your screen freezes while completing a lesson or If your work is not being saved
This is a fairly common error that can cause many different issues, just follow this link for instructions to resolve the problem.

Connection Timeouts
While you are working in a lesson, your computer does not communicate with the server until you are finished with the lesson. Some service providers (including AOL) will disconnect you after a certain period of inactivity. If you are not connected when you exit the lesson, you will get an error and will lose the work you did during that session.

To make sure this doesn't happen, you can either make sure the connection stays open by switching to another window and creating activity (such as reloading a web page), or you can check to make sure you are connected before you exit the lesson. If you are disconnected, simply reconnect to your service provider before exiting your lesson, and your data will be saved.

MA Errors
If you are getting an MA_ERROR message, there are two common possibilities. 1) You may have a dirty or scratched CD, or a dirty CD drive. Please clean your CD and drive and try again. If your CD is scratched beyond repair, you may trade for a new CD at the Help Desk in the ICC on campus. 2) You may not have logged out of the system correctly in your previous session. Please see the directions for CD Errors and logging out correctly.

Changing your password
Please see Changing your Academic Online Math password.